db8 Privacy Policy — Your Information Is Fully Protected

This Privacy Policy ("Policy") is published by db8 ("we", "our", "platform") and applies to all services provided at https://db8.cam. This Policy describes what information we collect when you visit our website, register, or use any of our services, how that information is used, and what steps we take to protect your privacy.

By using our platform, you are considered to have consented to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform. This Policy may be updated from time to time; any changes will be published on this page.

db8 is committed to operating a safe, responsible, and transparent platform for players in Bangladesh. Our Privacy Policy is an integral part of that commitment.

01 What Information We Collect

1.1 Information You Provide Directly

When you register with db8 or use our services, we may collect the following information:

• Full name and date of birth (for age verification — service is for users aged 21 and above only)
• Email address and contact information
• National ID card or passport number (where identity verification is required)
• bKash, Nagad, Rocket account information (for processing transactions)
• Account password (stored in encrypted form)
• Banking and financial information (for deposits and withdrawals)

1.2 Information Collected Automatically

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser information and operating system
• Date, time, and session details of platform access
• Pages visited and activity logs
• Information collected from cookies and similar tracking technologies
• Gaming history and transaction details

1.3 Information Received from Third Parties

In some cases we may receive information from third-party sources, such as identity verification service providers, fraud prevention services, and payment processing partners. This information is used solely to ensure the security of your account and to comply with applicable laws.

02 How We Use Information

db8 uses the information collected for the following purposes:

2.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket)
• Providing bonuses, promotions, and rewards
• Providing customer support and 24/7 live chat assistance
• Resolving technical issues on the platform

2.2 Security and Compliance

• Verifying account identity and preventing access by minors
• Preventing fraud, money laundering, and other illegal activities
• Monitoring responsible gaming and identifying problematic gaming behaviour
• Ensuring compliance with applicable laws and regulations

2.3 Platform Improvement

• Analysing user experience to improve service quality
• Planning new features and services
• Generating statistics and internal reports

2.4 Communications

• Sending important service-related notifications
• Sending promotional information with your consent
• Sending confirmations of transactions and account activity

03 Cookie Policy

db8 uses cookies and similar technologies for various purposes. The different types of cookies are described below:

3.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They include maintaining your login session, verifying security, and saving your preferences. Without these cookies the platform cannot function properly.

3.2 Analytical Cookies

These cookies help us understand how users are using our platform. This information is collected in anonymised form and is used to improve service quality.

3.3 Functional Cookies

These cookies save your preferences and settings so that you have a better experience on your next visit. For example, language preferences or display settings.

3.4 Cookie Management

You can control cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the platform. Essential cookies remain active at all times.

04 When and With Whom Information Is Shared

db8 does not sell or rent your personal information to third parties. However, information may be shared in the limited circumstances described below:

4.1 Service Provider Partners

We may share information with trusted third parties who help us operate specific parts of our service, such as:

• Payment processors (bKash, Nagad, Rocket)
• Identity verification services
• Technical infrastructure and cloud service providers
• Game software providers (for technical purposes only)
• Fraud prevention and security services

All such partners operate under strict confidentiality agreements and may only use the information for agreed purposes.

4.2 Legal Obligations

We may be required to disclose information in the following circumstances:

• In response to an order from a competent court or a legal claim
• In response to a lawful request from a government authority
• To comply with anti-money laundering laws
• To protect the rights and safety of db8 or its users

4.3 Business Changes

If db8 undergoes a merger, acquisition, or sale of assets, your information may be transferred. In such circumstances we will notify you in advance.

05 How We Keep Your Information Secure

db8 places the highest importance on the security of your information. We apply industry-standard security measures:

5.1 Technical Safeguards

• SSL/TLS Encryption: All communication between the website and the server is secured through SSL encryption.
• Data Encryption: Stored sensitive information is protected by strong encryption algorithms.
• Firewall and Intrusion Detection: Advanced firewall systems are in place to prevent unauthorised access.
• Regular Security Assessments: Regular security audits are conducted to identify vulnerabilities.

5.2 Organisational Measures

• Only authorised staff may access personal information
• Staff receive regular privacy and security training
• A data minimisation policy is followed — only necessary information is collected

5.3 Security Breaches

If a security breach occurs that may affect your information, we will notify you and the relevant authorities as quickly as possible and take prompt action to address the damage.

06 How Long Information Is Retained

We retain your information for as long as it is needed to fulfil the purpose for which it was collected or as required to meet legal obligations. Specifically:

• Active Account: All relevant information is retained while your account remains active.
• Closed Account: Even after an account is closed, certain information may be retained for a defined period due to legal obligations.
• Transaction Records: Records of financial transactions are retained in accordance with legal requirements.
• Analytics Data: Anonymised analytics data may be retained for an extended period.

When the need has passed, we securely delete or anonymise the information.

07 Your Rights Regarding Your Information

As a user of db8, you have the following rights regarding your personal information:

7.1 Right of Access

You may request to know what information db8 holds about you. We will provide you with a copy of that information within a reasonable time.

7.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting the support team.

7.3 Opt-Out from Marketing Communications

You may withdraw yourself from promotional communications at any time. Essential service-related notifications will still be sent as they are necessary for your account.

7.4 Account Closure Request

You may request that your account be closed. In this case we will process your request as quickly as possible while complying with legal obligations and the need to settle any ongoing transactions.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team: [email protected] — or speak to us directly via 24/7 live chat.

08 Privacy Protection for Children and Minors

db8 services are for users aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at the time of registration.

If we have any evidence that someone under the age of 21 is using our platform, we will immediately close that account and delete all associated information.

If you believe that a minor has registered on our platform, please notify us immediately at [email protected].

09 Changes to This Policy

We may update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• The updated policy will be published on this page and the "Last Updated" date will be changed
• For important changes, a notification will be sent to your registered email
• A notification may be displayed when you log in to the platform

Continued use of the platform after changes have been made will be considered your acceptance of the updated policy.